FAQs.
How can I shop if I am not local or visiting Alexandria, Minnesota or Fargo, North Dakota?
If you are not local or visiting the area, our online store is the perfect for you! We ship anywhere in the United States. We are continuously updating shopkindredpeople.com to bring our in store experience to our online guests. Join our TXT Club and VIP Facebook Group, and subscribe to our email list (in the footer) to shop new first, receive exclusive discounts, and more. You can also follow us on Instagram, TikTok, YouTube and Pinterest. New arrivals drop every Thursday at 12pm CST!
I need more information on a product, where do I find that?
Information about our online products are written in the product descriptions for each product listing on our website. If you have a question about the material, sizing or fit that is not listed on the website, we are happy to help! Please reach out to us via chat on our website. You can also reach us on our
contact page.
I have an account in store, can I use it online?
YES! Our
Rewards Program works across all platforms including both storefront locations and our online store.
If you signed up in store with your name, email and phone number, you will need to create an account online as well. "
CREATE ACCOUNT" with the contact information you provided in store at checkout. From there, you will be able to redeem Rewards and earn points on your online purchase! If you have any issues, please
contact us.
How does in store pickup work?
Save on shipping fees with in store pickup! At checkout, select "pickup in store" for the Delivery option. Double check under "Store Locations" that the inventory is available at your desired pickup location. Our site will only allow you to choose "in store pickup" for the location that has the product in your bag on hand. It's typical for one of our store locations to sell out before the other. If the item(s) you wish to order are not available at your desired pickup location, please contact us or ship it to your mailing address. We offer FREE shipping on $150+.
If an item or my size is sold out, will it come back in stock?
We only restock certain products in our stores including fragrance, beauty, hair accessories, jewelry, basics and state gear. Our fashion pieces are less likely to be restocked. This means you'll consistently find fresh, new arrivals in our shop. Special restocks will be announced on our social media. Shop current restocked styles on
our "Restocked" collection.
If an item or my size is sold out, can I special order it?
Most of the time, this is unfortunately not an option. Our styles are ordered in pre-packs of six pieces that look like this:
- 1 x-small, 2 smalls, 2 mediums, 1 large
- 3 smalls, 2 smalls, 1 large
- 2 smalls, 2 mediums, 2 larges
- 1 small, 2 mediums, 2 larges, 1 x-large
These pre-packs are determined by the brand and out of our control, which means we cannot order just the one size that you're looking for. However, some brands offer "open sizing" which means we can order any quantity of offered sizes. Other brands have replenishment programs in which they recut their best selling styles. It never hurts to ask!
What sizes does Kindred People carry?
Most clothing brands we sell come in a pre-packed size run of small-large, with a few running x-small to x-large (Free People, Z Supply, Billabong, Girl Dangerous, Junk Food Clothing, RD Style). Our denim lines are sized 24-31. Inseams are listed in product descriptions. In shoes, we stock sizes 6-11, most include half sizes. Our state apparel is stocked in sizes x-small to x-large (unisex).
Are all items sold at Kindred People available online?
Not all of our products are available on our website. We are continuously working to get more of our product online. However, we do have some styles that never make it to our website because they sellout at our brick and mortar locations in Alexandria, MN and Fargo, ND before we get the chance!
What is Kindred People's return policy?
If you are not satisfied with your purchase from Kindred People for any reason, you may return it within 14 days of delivery or in store purchase date for a full refund in the original payment method. Gift receipt returns receive store credit. Returns are accepted at our Alexandria, Minnesota and Fargo, North Dakota locations, and by mail. Shipping is non-refundable, unless there was a mistake on our end. An original receipt is required for returns. Merchandise must be unworn, unwashed with original tags attached. Returns may be refused for items that appear worn, misused or are in violation of policy. All jewelry, hair accessories, eyewear, beauty, fragrance, intimate apparel, stationery, gift cards and last chance markdowns are final sale (not returnable).
